Customer experience: the ultimate competitive advantage
How to overcome key CX transformation challenges and empower your associates to drive bottom-line results
Research shows that, despite best efforts, 70% of all CX transformations fail.
That’s because organizations struggle to get everyone—from executives to in-store associates—on the same page.
Read this guide to learn how to successfully execute your CX transformation strategy by connecting your associates with the people, information and resources they need to become masters of CX.