The People Paradigm: Preparing your frontline to thrive in an AI-powered environment

Join the conversation with Doug Stephens of Retail Prophet

Date: Thursday, May 16, 2019
Time: 12:00-1:00pm ET

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An Oxford University study suggests there is a 92% probability that retail salespeople will be dis-intermediated by technology within a decade. Artificial intelligence, robotics, computer vision and big data platforms seem to be conspiring to make the frontline retail employee obsolete. And yet, studies tell us that consumers are increasingly seeking social connection, personalization and community—the kind of community that only people can deliver. Which direction should your retail business follow? Will you be led by remarkable technologies served by people or by remarkable people supported by technology?

Join us on May 16 to learn:

  • How advanced technologies are impacting the retail customer experience
  • How retail’s leading brands are addressing the balance between technology and people
  • The steps brands are taking to re-skill and up-skill their frontline employees to meet new and heightened customer expectations

 

Speaker details

Doug Stephens

Doug Stephens

Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry holding senior international leadership roles. Today he is one of the world's most sought after speakers on the future of retail, regularly keynoting events for brands, retailers, trade associations and governments in countries around the globe. Doug is listed as one of retail's top global influencers by vend.com.

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Date: Thursday, May 16, 2019
Time: 12:00-1:00pm ET

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