How to get onboarding right

The 7 C's for success

BT logo on the side of a building

Join the discussion with
Jasha Fletcher, BT, and David Perring, Fosway Group

Date: June 26, 2019
Time: 10 AM GMT

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Getting people up to speed when they join your organisation is one of the most business-critical roles that L&D needs to nail. It isn’t just about learning of course, but the experiences and resources L&D helps shape and create during those first days and weeks are becoming increasingly important. Especially with higher churn rates and the ongoing war for talent.

In this complementary webinar, David Perring of Fosway Group, Europe’s #1 HR industry analyst, explores how to tackle your onboarding programme. And Jasha Fletcher, Head of Learning Architecture and Design, BT, explains how they have harnessed digital learning to deliver onboarding with a difference. Discover:

  • Why the time is NOW to get this right
  • The 7 C’s of successful onboarding
  • The secrets of BT’s onboarding success
  • Real-world example of BT’s unique approach to onboarding


Speaker details

Head of Learning Architecture and Design, BT

Jasha is the Head of Learning Architecture and Design at BT Consumer, a division of global communications company BT, where its three brands BT, EE and Plusnet connect customers to information, entertainment, and friends and family, at home and on the move.

She heads up a creative team who are responsible for creating impactful and engaging learning solutions for around 20,000 frontline people, who serve 30million customers, from contact centres and more than 620 high street stores around the UK. She loves a challenge and will be sharing best practice from the transformation of their contact centre Onboarding programme, and how they utilised Axonify, to deliver brilliant business results.

Director of Research, Fosway Group

David has been a learning professional for over 30 years. Over that time, he has always been at the forefront of learning innovation and has retained a strong sense of optimism, energy and passion for transforming organisational learning and performance.

Today, he holds a truly unique and privileged position. As Director of Research for Fosway Group, he independently explores the experiences of practitioners and suppliers to understand the realities of what’s happening in corporate learning, what’s inspiring change and what truly makes a difference.

Much of his insight is drawn from the deep research he conducts for Fosway, but equally, if not more importantly, his expertise is rooted in his own practical and personal experience of continuously improving organisation’s adoption of learning and development solutions.

Register for the webinar

Date: June 26, 2019
Time: 10 AM GMT

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